Refund Policy

Last updated on 07-03-2025 12:00:00

At Era Infosoft, we are committed to delivering high-quality healthcare software solutions that meet the needs of our clients. We value customer satisfaction and strive to ensure a seamless experience with our services. However, we understand that situations may arise where a refund request is necessary. Please review our refund policy below:

1. Eligibility for Refunds
We offer refunds under the following conditions:

- If the service or software is not delivered within the agreed timeline due to our fault.
- If a technical issue in the software persists and remains unresolved despite multiple attempts by our support team.
- If the software does not function as described in the service agreement and the issue cannot be rectified.

2. Non-Refundable Services
Refunds are not applicable in the following cases:

- If the software or service has been fully delivered and accepted by the client.
- If the issue arises due to misconfiguration, incorrect usage, or third-party integrations beyond our control.
- If the refund request is made after the agreed refund period stated in the contract.
- For custom software development, subscription fees, or maintenance services already provided.
- If the client discontinues the service due to reasons unrelated to software performance.

3. Refund Request Process
To initiate a refund request, please follow these steps:

1. Contact our support team at [support@erainfosoft.com] with your order details and reason for the refund request.
2. Our team will review the request and may require additional information or troubleshooting steps.
3. If the request is approved, the refund will be processed within 7-14 business days through the original payment method.

4. Cancellation Policy
- Clients can cancel software subscriptions or ongoing services by providing written notice as per the terms mentioned in their service agreement.
- Any applicable cancellation fees will be deducted before processing the refund.

5. Changes to the Refund Policy
Era Infosoft reserves the right to update or modify this refund policy at any time without prior notice. Please check our website regularly for updates.